• CarolBrass wind instruments "from factory stock" are delivered in ±1 to 4 weeks.
  • CarolBrass custom made wind instruments is the delivery time about 12 weeks. The delivery time is a target time. An exact delivery time is impossible for handmade instruments to give. Quality always comes first and CarolBrass does its best for a smooth but above all good delivery.

Payment differs per region, Carolshop uses:

  • Bank transfer
  • Belfius
  • EPS
  • Giropay
  • Ideal
  • ING Homepay
  • Mastercard
  • Paypal
  • Sofort Banking
  • Visa

Shipments and returns
Shipping your package
Packages are generally shipped within 2 days after receipt of your payment via UPS with tracking and delivery without signature. If you prefer shipment via UPS Extra with required signature, additional costs will be charged. Contact us before choosing this delivery method. Whichever shipment you choose, you will receive a tracking number from us that allows you to track your package online.

Shipping costs include handling, packaging and postage. Treatment costs are fixed amounts, while transport costs depend on the total weight. We recommend that you place your items in one order. We can not combine two separate orders, so shipping costs will be charged for each order. Your package is sent at your own risk, but special care is given to fragile items.

Our boxes are big enough to be able to send your items well protected.

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